Terms of Service

1. Definitions

• “Service” means the No Wrong Order website, venue dashboard, guest quiz, recommendation engine, intelligence features, integrations, and related services provided by NoWrongOrder (“we”, “us”).
• “Venue” means a business that subscribes to the Service, and the people it authorizes to use the dashboard.
• “Guest” means a person who uses the quiz at a Venue.
• “Venue Content” means menus, item names, descriptions, prices, ingredients, allergen data, photos, branding, business data, and anything else a Venue provides.

2. Accounts

You must be at least 18 and authorized to bind the Venue you sign up for. Keep your login confidential and tell us promptly about any unauthorized use. You are responsible for activity under your account, including by staff you invite.

3. Plans, trials, and billing

We offer the following plans, billed monthly in U.S. dollars:

• Guest: 49.99 per location / month.
• Intelligence: 99.99 per location / month.
• Multi-Location: starting at $199 per month, scaled by location count.
• Enterprise: custom pricing under a separate order form.

• New Venues receive a 30-day free trial. No payment method is required to start a trial. When the trial ends, the Service pauses until you subscribe; your menu and data are kept.
• Subscriptions renew automatically each month until canceled. You can cancel any time from the dashboard; cancellation takes effect at the end of the current billing period and we do not refund partial months.
• Enterprise plans are priced per location and may be governed by a separate order form or master agreement, which controls over these terms where they conflict.
• Prices may change with at least 30 days’ notice by email. Continued use after the change takes effect is acceptance.
• Payments are processed by Stripe. Failed payments may result in suspension after notice. You are responsible for applicable taxes.

4. Venue Content and license

You own your Venue Content. You grant us a worldwide, non-exclusive license to host, copy, display, analyze, and create derived data (such as flavor profiles and aggregated statistics) from Venue Content in order to provide and improve the Service. You represent that you have the rights to provide Venue Content and that it is accurate, including prices and allergen information.

5. Allergen and dietary information

This section matters. The Service filters and ranks items using allergen, dietary, and ingredient information that the Venue supplies. We do not verify it, and automated flavor profiling does not determine allergen safety.

• Venues are solely responsible for the accuracy and completeness of allergen, ingredient, and cross-contact information, and for keeping it current when recipes or suppliers change.
• The Service is a decision aid, not a safety guarantee. Guests must confirm allergens with Venue staff before ordering. Venues must train staff to verify allergen requests shown on order cards.
• The Service displays alcohol recommendations only where a Venue enables bar mode. Venues remain responsible for complying with alcohol service laws, including age verification.

6. Recommendations and intelligence features

Recommendations, match scores, menu health scores, opportunity suggestions, A/B test results, and similar outputs are generated by software from the data available to it. They are estimates intended to inform your judgment, not promises of revenue, conversion, or guest satisfaction. You are responsible for pricing, menu, and business decisions you make using them.

7. Integrations

If you connect a point-of-sale or other third-party system, you authorize us to exchange data with it as needed for the integration and confirm you have the right to do so. Third-party systems are governed by their own terms. We are not responsible for their availability or accuracy.

8. Acceptable use

You agree not to:

• use the Service to collect personal information from Guests beyond what the Service is designed to collect, or in violation of privacy law;
• upload content that is unlawful, infringing, or that you do not have the right to use;
• reverse engineer, scrape, or copy the Service, the recommendation engine, or flavor profile data, or use them to build a competing product;
• interfere with the Service, bypass usage limits, or share one Venue subscription across multiple locations without an Enterprise plan;
• use the Service to serve alcohol recommendations to minors or otherwise break the law.

9. Our intellectual property

The Service, including its software, recommendation engine, flavor profiling methods, design, and the No Wrong Order name and logo, belongs to us and our licensors and is protected by copyright, trademark, patent, and trade secret law. Apart from the limited right to use the Service under these terms, no rights are granted. Feedback you give us may be used without obligation.

10. Guest terms

Guests may use the quiz free of charge for personal, non-commercial purposes. The quiz does not create an account or a contract with the Venue; ordering happens with Venue staff under the Venue’s own terms. Guests must be of legal drinking age to use bar-mode features.

11. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may modify, add, or remove features. If we discontinue the Service or a paid plan, we will give at least 30 days’ notice and refund any prepaid fees for the unused period.

12. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms, fail to pay, or create legal or security risk, with notice where practical. On termination we will make Venue Content available for export for 30 days, then delete it in line with our Privacy Policy. Sections 4 through 6 and 9 through 16 survive termination.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT RECOMMENDATIONS WILL BE ACCURATE, THAT ALLERGEN FILTERING WILL BE COMPLETE, OR THAT THE SERVICE WILL INCREASE SALES.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.

15. Indemnity

Venues will defend and indemnify us against claims arising from Venue Content, inaccurate allergen or ingredient information, alcohol service, or the Venue’s violation of these terms or the law.

16. Governing law and disputes

These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Genesee County, Michigan, and you consent to their jurisdiction. Before filing a claim, each side agrees to try in good faith to resolve the dispute informally for 30 days after written notice.

17. General

These terms, the Privacy Policy, and any order form are the entire agreement between you and us about the Service. If a provision is unenforceable, the rest remains in effect. You may not assign these terms without our consent; we may assign them in a merger or sale. Notices to you go to your account email. Notices to us go to hello@nowrongorder.com.

18. Contact

NoWrongOrder
Michigan, United States
hello@nowrongorder.com